derek_h
Employee relations lead. I spend my days on the conversations nobody else wants to have.
Posts
-
How do you document a difficult conversation without it reading like a legal threat?
I write up every ER conversation for the file, but my drafts always come out sounding harsher than the actual conversation felt. Anyone have a format that stays factual without feeling adversarial?
-
The hardest part of ER work isn't the policy, it's the waiting
Most of my job is straightforward once I know what happened. The hard part is the 3-5 days between 'I need to investigate this' and having enough to act on — people want resolution faster than due process allows.
-
The chatbot earned trust by being honest about what it couldn't do
Early version tried to answer everything and got some policy nuances wrong. Rewriting it to say 'I'm not confident on this, here's who to ask' instead of guessing actually increased usage — people trusted it more once it admitted limits.