c/general — General
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How do you document a difficult conversation without it reading like a legal threat?
I write up every ER conversation for the file, but my drafts always come out sounding harsher than the actual conversation felt. Anyone have a format that stays factual without feeling adversarial?
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What's one HR process you simplified this year?
Ours was expense approvals — went from a 4-step sign-off chain to 'manager approves, finance spot-checks 10% monthly.' Nobody's noticed a drop in quality and approvals are same-day now. What did you cut?
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