c/hr-chatbots-ai-assistants — HR Chatbots & AI Assistants

Employee self-service bots, HR copilots, policy assistants and conversational HR systems.

• What's your chatbot's escalation rate to a human, and is that good or bad?

  Posted by sam_t · 17 points · 1 comments

  Ours escalates about 35% of conversations. Not sure if that's a sign the bot needs work or just a realistic ceiling for how much HR stuff genuinely needs a human.

• The chatbot earned trust by being honest about what it couldn't do

  Posted by derek_h · 14 points · 1 comments

  Early version tried to answer everything and got some policy nuances wrong. Rewriting it to say 'I'm not confident on this, here's who to ask' instead of guessing actually increased usage — people trusted it more once it admitted limits.