What's your chatbot's escalation rate to a human, and is that good or bad?
Ours escalates about 35% of conversations. Not sure if that's a sign the bot needs work or just a realistic ceiling for how much HR stuff genuinely needs a human.
Ours escalates about 35% of conversations. Not sure if that's a sign the bot needs work or just a realistic ceiling for how much HR stuff genuinely needs a human.
derek_h
35% doesn't sound bad to me — a lot of HR stuff genuinely shouldn't be fully automated.